Lollipop'sTM Terms&Conditions
Introduction
The Lollipop'sTM programme is a loyalty reward programme owned and operated by PB Management Services Limited or its nominees, licensees or appointees (collectively referred to as "the Manager").
The Lollipop'sTM programme entitles members to earn Lollipop'sTM Reward Points ("Reward Points ") on purchases made in any participating business in New Zealand (a "Venue" or "Venues") in accordance with these Terms and Conditions (the "Terms"). Reward Points have no cash or monetary value and are non-transferable and non-assignable.
An up to date list of participating Venues can be found on www.Lollipopsplayland.co.nzand all participating Venues will have prominently displayed signage indicating that they are part of the Lollipop'sTM programme.
Notification of additions or deletions to the list of participating Venues will be made by the Manager to all registered members of the Lollipop'sTM programme.
Membership Activation & Registration
Membership of the Lollipop'sTM programme is free and is only available to persons over 18 years of age.
By registering with the Lollipop'sTM programme or by utilizing a Lollipop'sTM you agree to the Terms which may be altered from time to time with or without specific notification to members.
Lollipop'sTM cards can be obtained at any participating venue and can be used to earn Reward Points immediately. Redemption can only take place following Registration/Profile of that Lollipop'sTM.
Registration can take place online by following the easy steps outlined at www.Lollipopsplayland.co.nz, or by completing and submitting a Lollipop'sTM Application Form at any participating Venue.
Upon registration each member will be asked to chose a participating Venue (his/her "Venue") with which they wish to be most closely associated. Normally this is the Venue which the member is likely to frequent and patronize the most.
Should any members "Venue" cease to be a participating Venue (for whatever reason) the member can select another participating Venue as their Venue by updating their online profile.
It is the responsibility of every member to ensure that their profile and personal details as contained on the Lollipop'sTM Membership Register are complete, accurate, not misleading and up-to-date at all times.
Membership may be terminated by the Manager without notice at anytime and without reason. In particular membership will be terminated if the member fails to comply with the Terms or, in the sole opinion of the Manager, abuses the privileges afforded by the Lollipop'sTM programme.
Cards
Each member will be issued with a membership card called a Lollipop'sTM Loyalty Card (the "Card").
Each Card issued will at all times remain the property of the Manager, are non-transferable and must not be copied or reproduced in any way and on the termination of membership must be returned to the Manager if requested.
Each Card will bear the Lollipop'sTM name and logo and in most cases the name or other identification of the issuing Venue.
The Manager must be notified immediately in writing by members of any lost or stolen Cards by completing the Lollipop'sTM Replacement Card Form (available at all participating Venues). Provided the lost or stolen Card was registered, the Manager will suspend that Card, issue a replacement Card to the member, transfer the unused Reward Points Balance (as at the date the notification is actioned) to that new Card and delete the lost or stolen Card from the system.
Earning Reward Points
Reward Points may be earned every time a member makes a purchase at a Venue by presenting their Card before making payment for the goods purchased.
Reward Points may be earned as soon as the member has possession of their Card but can only be redeemed following registration with the Lollipop'sTM programme (see Registration above).
The current Reward Point rate is 10% of all qualifying food and beverage purchases made at any participating Venue. On redemption each Reward Point so earned will equal One New Zealand Dollar. Please note however, that this rate as well as the method and formula used for calculating Reward Points may change from time without prior notice and may vary from Venue to Venue.
A record of all Reward Points earned will be kept in the member's account maintained on the Lollipop'sTM System.
Members can access their Lollipop'sTM Online Account by visiting www.Lollipopsplayland.co.nz or following the appropriate link in a participating Venue's website. By logging in using their username and password members can review their recent account activity and see their Reward Points balance. Statements will not be automatically sent to members.
Reward Points can not be earned on purchases paid for by the redemption of existing Reward Points.
No Reward Points can be earned on an "EFTPOS cash-out" transaction. If a Lollipop'sTM Cardholder wishes to make a purchase and get cash-out it will be necessary for the Venue staff member to enter two separate transactions.
Reward Points may not be earned in conjunction with other promotions or discounts taking place in a Venue.
Reward Points must be recorded at the time of the purchase and can not be credited to a members account in arrears or at any time following the purchase.
Reward Points can not be earned at Venues after they have ceased to participate in the Lollipop'sTM programme for whatever reason.
Members can report any alleged discrepancies in their account to the Manager who will investigate the position. However in the case of any dispute the Manager's decision is final and binding.
Redeeming Reward Points
Although Reward Points can be earned as soon as a member has obtained a Card redemption of those Reward Points can only take place 48 hours after registration has been completed (and provided there is a sufficient balance).
There is a minimum redemption level of $10.00, redemptions are only permissible for the full retail dollar ($) amount of any transaction. No partial redemptions allowed.
Reward Points can be redeemed at any active participating Venue in New Zealand.
Currently, on redemption each Reward Point will equal One New Zealand Dollar. For example, a member who has 5.5 Reward Points can redeem these points against a purchase of NZD5.50. Please note however, that this redemption rate as well as the method and formula used for calculating Reward Points may change from time without prior notice and may vary from Venue to Venue.
Members must inform the participating Venue (or their employees) of their intention to pay for a particular purchase by redemption of Reward Points before completing the relevant transaction.
Reward points can not be used to purchase goods following the completion of a transaction in respect of those goods.
On redemption of any Reward Points the member's Reward Points balance in his/her account will be reduced accordingly with the earliest earned Reward Points being deducted first.
Where a Venue ceases to be a participating Venue the Manager will advise all registered members any changes to the redemption in relation to that Venue. These may include the imposing of a deadline for the redemption of Reward Points at that Venue.
Points Expiry & Deductions
The Manager may deduct Reward Points where:
- The Reward Points are credited to a member's account in error or fraudulently
- The Reward Points were earned in respect of a transaction which was later voided, cancelled or refunded.
Reward Points which remain unused 12 months after they have been earned will automatically expire and will be deducted from the members account balance.
Privacy Policy & Use of information
The Lollipop'sTM programme is designed to respect members' privacy and has policies in place with respect to using data collected from members.
On registration each member agrees that the information they have provided can be used for the delivery and improvement of the services relating to the Lollipop'sTM programme and can be shared with your chosen "Venue" (as described above) for the purposes of that Venue's loyalty and promotional programme.
With regard to email communication the Manager, Lollipop'sTM and the Venue will offer easy opt-out options as stated in the Direct Marketing Code of Practice and the Unsolicited Electronic Messages Act 2007.
Members are entitled to request (in writing) any personal details held on file in accordance with the Privacy Act (1993).
The Manager or the Venue will never sell or pass on a member's information to any other company, business or other organization (unless required to by law).
The system may also collect non-personalised information on any website visits. This information includes internet service provider, the time and length of visits, the pages looked at on the websites, and the method by which the site is visited. This information is used only to measure site activity, market research and to develop ideas for improving the websites and loyalty programmes in question.
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